Ed's Easy Diner Reviews

I was hvaing a lovely morning walk on a Sunday morning.
I went to the eds branch infront of the sealife of Birmingham.
I saw the Ed'd easy diner which offered delicious breakfast. i came in and there was only one occupied table of a couple with thier toddler.
I said hi, and all of sudden i was told by the female host that they dont have halal food..i got surprised hy her response becouse i haven't even asked her about halal food to begin with. Then i asked if they have a veg. Option Available she said yes. I wanted to sit on the window side but she said that table is for 4 ppl only, i told her politely but there is literally no one else expet for those couple and me..she hesitantly told me then you have to sit in this 4 ppl table.. whcih is the table next to the door.
I felt upset the way she was talking to me as a human being and as a costumer but i just ignoredit and thanked her... but what made me feel more upset is the fact that thet were 2 other couples came and she offered them to sit in the 4 seated table. As i assumed she would offer the other 2 couples to sit on the 2 ppl table, but she didn't, and happily offered the 4 ppl table.
So the point wasnt becouse she was concerned that she qould fill the more than eight 4 ppl table, but it was becouse of something has to do with me
The rest of the staff were extremely nice and came to check on me if i need any thing multiple times

But i was really upset about how i was treated by the female staff. And i felt i was treated based on the way i looked or what she thought my religion was.

Me and my wife was attending a gig at the birmingham arena, we arrived at 18:30, was not told of any delays or waiting time and was given a seat immediately,it was not super busy but being in birmingham normal business i suppose, we ordered 2 x burgers and onions rings nothing excentric or exhaustive, at 19:15 food still had not come, a couple behind us spoke up and said they needed to cancel food as they had to leave as they had waited for an hour, we then stated the same as gig was due to start at 19:30 and we was told to wait for the manager, we waited 5 minutes and then said look we need to pay for drinks and go as you cant enter gig after 19:30 and we needed to cancel food as no manager was coming, then this short lady with top knot i am guessing she sounded italian manager came over and said we will need to pay for drinks which we did (which was what i felt is disgusting since we had waited 50 minutes for a burger and chips not exactly rocket science), then two young ladies also said to manager we need to pay and go to which the manager said "just sit there and wait and il deal with you next" (rudely) they then said "we have been waiting for 65 minutes and we cant wait no more as the gig starts" to which the manager replied "well go then just go" (again rudely) now i did not reply to this my wife dealt with payment because i would of lost my head with the pure rudeness of the manager to a customer, this is the first and last time we will be using eds diner and for us to wait for a burger and chips 50 minutes i think is absolutely ridiculous, we get served for a sit down meal at any restaurant with higher levels of standard of food faster than this, to say this was a poor expirience is an understatement

If we was told upon arrival it would be as long as it was we would have left but due to food not being cooked and late arrival time into venue we had nothing to eat until 22:45 on way home

In the current climate people are trying there hardest and i dont blame the staff but it was Disgusting service and totally unprofessional from the manager and handlingnof the whole situation, it was only last second we was given an apology and nobody kept us up to date and said sorry thing are running late, nothing, now working in a service where customer service is paramount to your business and it is all about the custlmer journey this is not good for your business and reputation

Super friendly service from Harry and great food

Visited lunch time today.. told breakfast service had concluded & they wdnt be ready to seat lunches for 20mins. We asked if we cd just sit & have a coffee and milkshake...the milkshake was nice but served in a grubby galvanised metal container. The coffee (flat white supposedly) was half a mug of pale dishwater with a scummy foam top...it tasted of absolutely nothing. I took 3 sips & gave in. It was hot and the waitress was pleasant. I told her it was quite possibly the worst coffee I had tasted, she knocked it off the bill and actually didnt charge for the milkshake either but I think that was because she cdnt work out how to charge for 1 & not the other.. As Ed's is an "American Diner" they shd know.. 1 thing our friends across the pond will not tolerate is lousy coffee!

Lovely food, and amazing service. An honourable mention to our waitress, Carla, who was so welcoming, bubbly and helpful throughout our entire experience, we especially loved her eyeshadow!

Got there 10 minutes before closing and got told to go away as there closing even though they had customers sitting down who hadn't even ordered yet, and it was 10 minutes before they shut, no wonder there losing stores with this amazing customer service! So long Brighton restaurant!

Decided to try the Southampton diner as it was part of Meerkat Meals. Table was booked and arrived and had to wait to be seated but was fine as we were early and still got seated quickly. The table and surrounding area were clean and cleaning was being undertaken. Meals were great and large. Service was great and as this was first time going and based on the service and food will not be the last